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Bilingual Customer Service Rep

Company: Convergys
Location: Pueblo
Posted on: November 3, 2018

Job Description:

Job Title: Bilingual Customer Service Rep Job Description Concentrix is looking to build a solid team of dedicated and experienced Bilingual Customer Service Professionals to work out of our Pueblo, CO site. We offer up to 5 weeks of comprehensive paid training with no telemarketing or outbound phone calls involved with this position. **RESPONSIBILITIES INCLUDE (but not limited to)** : Providing a positive customer experience by handling inbound customer calls in an effort to retain customer satisfaction within company and client guidelines. Assessing the needs and concerns of customers in a timely manner. Recommending appropriate solutions to customers. Providing customers with up-to-date product information. Answering customer questions regarding product offerings, billing, equipment, features, service plans, activation and/or changes to account information. Offering a professional customer service experience to every customer. **EDUCATION & PROFESSIONAL CERTIFICATIONS: High School Diploma/GED** **BENEFITS INCLUDE** : Base Hourly Pay + Incentives Medical/Dental/Vision Insurance 401(k) Savings Plan & Employee Stock Purchase Plan Opportunities for Career Advancement Tuition Reimbursement Comprehensive Paid Training Satellite Courtesy Services (Upon Eligibility) Employee Referral Program Paid Time Off / Paid Holidays / Unpaid Time Off Casual, Fun Work Environment And Much More! APPLY TODAY _Concentrix is an EEO/AA/M/F/Vet/Disability Employer_ Location: USA, Pueblo, CO Language Requirements: Time Type: Full time **Mission:** **We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.** **About Concentrix:** **We?re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!** **Company Overview:** **Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we?re disrupting the market by being absolutely obsessed with making our clients? businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too? in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world?s best brands. Concentrix. A passionate company powered by passionate people.** Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Keywords: Convergys, Pueblo , Bilingual Customer Service Rep, Sales , Pueblo, Colorado

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