IT Support Technician
Company: ARC Thrift Stores
Location: Littleton
Posted on: May 6, 2024
Job Description:
IT Support TechnicianFLSA Status: ExemptSummary:This position
provides daily support of company-wide IT requests, including:
hardware and software troubleshooting, installation,
implementation, maintenance, and upgrades. This position reports to
the IT Manager.Essential Responsibilities:
- Provide day-to-day hardware maintenance, installation, and
troubleshooting with a high level of customer service
- Manage deadlines, multi-tasking and escalation in a fast-paced
environment
- Provide support for servers, desktops, laptops, printers, and
all peripheral devices
- Provide support for routers, switches, UPS, firewall, and
network/phone communications
- Ability to manage IT support issues in a timely manner with
appropriate communication
- Contribute to end-user training of hardware, software, and
various procedures
- Maintain accurate hardware inventories and legal licensing
practices
- Assist with POS and register configurations, installations,
maintenance and troubleshooting
- Ensure compliance with Company and IT policies and
practices
- Performs special projects and/or tasks designated by the IT
ManagerSupervisory Responsibilities:NoneQualifications:To perform
this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
Experience Required:
- Strong knowledge of personal computer hardware and all
peripherals
- Thorough knowledge of operating systems, Microsoft Office
products
- Good understanding of network topologies and protocols
- VO/IP experience desired
- Solid telecommunication experience is preferred
- Effective organization skills, initiative, judgment and
prioritization methodologies
- Strong verbal communication skills
- Ability to resolve problems quickly, effectively and
efficiently
- Willing and able to travel daily to requestor sites
- Occasional heavy lifting is required
- Ability to work under limited supervisionCertificates,
Licenses, Registrations:NonePhysical DemandsWhile performing the
duties of this job, the employee is regularly required to use their
hands. The employee frequently is required to walk and sit. The
employee must frequently lift and/or move up to 45 pounds. Specific
vision abilities required by this job include close vision,
distance vision and color vision. Associated topics: client
support, customer support, edi, excel, information technology help
desk, information technology support, system support, technical
support, technical support specialist, troubleshoot
Keywords: ARC Thrift Stores, Pueblo , IT Support Technician, Professions , Littleton, Colorado
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