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Customer Experience Lead

Company: VirtualVocations
Location: Pueblo
Posted on: June 11, 2024

Job Description:

A company is looking for a Customer Experience (CX) Lead.
Key Responsibilities:

Drive campaign management end to end, such as Feature of the Month series
Coordinate and manage email/campaigns, content creation, and document template creation for Customer Success operations
Act as a liaison between marketing and Customer Success, consolidate and distribute Voice of Customer feedback, and contribute to community improvements

Required Qualifications:

Degree in marketing, business, communications, or equivalent
3-5 years experience in a Customer Success role with direct impact on customer experience initiatives
Prior work experience within a fast-paced technology company
Understanding of Project Management practices
Advanced proficiency in Salesforce; experience with Pardot and Gainsight is an asset

Keywords: VirtualVocations, Pueblo , Customer Experience Lead, Other , Pueblo, Colorado

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