Experienced Auto Adjuster (Non-Injury) CO
Company: USAA
Location: Colorado Springs
Posted on: May 4, 2024
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Job Description:
Why USAA?
Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The Opportunity
As a dedicated Auto Adjuster, you will adjust moderately complex
auto insurance claims presented by or against our members to
include the end-to-end claims process and settling claims in
compliance with state laws and regulations. Accountable for
delivering best in class service, through setting appropriate
expectations, proactive communications, advice, and empathy.
We offer a flexible work environment that requires an individual to
be in the office 3 days per week, after completing 6 months onsite
full-time M-F. This position is based in our Colorado Springs, CO
office. Relocation assistance is not available for this position.
The work schedule is Mon-Fri 10-630pm.
What you'll do:
Investigate liability and apply appropriate coverage, evaluates,
negotiates, and settles moderately complex auto claims such as
comprehensive, collision (i.e., multi-vehicle claims, comparative
negligence, vandalism/malicious mischief, special investigation),
property damage liability, and rental vehicle coverages.
Negotiate liability for comparative negligence (claimant or adverse
carrier).
Identify coverage concerns, reviews prior loss history, determine
and create Special Investigation Unit (SIU) referrals, when
appropriate.
Interact with multiple parties to gather information needed to
determine liability (police reports, recorded statements, witness
statements).
Resolve claims through proactive problem solving and decision
making, within authority guidelines and under moderate supervision,
overcoming obstacles, and effectively prioritizing the
workload.
Clearly documents thought process including damage evaluation,
investigation, negotiation, and settlement decisions
Collaborate and set expectations with external and internal
business partners to facilitate claims resolution through use of
varying communication channels to include utilization of digital
tools to drive timely and effective resolutions through exceptional
service.
Apply developing knowledge of P&C insurance industry products,
services, to include P&C insurance policy contracts, coverages
and internal claims handling process and procedures.
Apply knowledge of Auto Physical Damage to adjust claims (excluding
files with a TL, PD limits issue, PD Lawsuit, or UMPD).
Support workload surges and catastrophe (CAT) response operations
as needed, including mandatory on-call dates and potential evening,
weekend, and/or holiday work outside normal work hours.
May be assigned CAT deployment travel with minimal notice during
designated CATs. Various types of claims, including ones of higher
complexity may be assigned outside normal duties as needed.
Ensure risks associated with business activities are effectively
identified, measured, monitored, and controlled in accordance with
risk and compliance policies and procedures.
What you have:
High School Diploma or General Equivalency Diploma.
1 year of customer service experience.
Progressive experience handling low complexity auto non injury
liability claims.
Acquisition and maintenance of insurance adjuster license within 90
days and 3 attempts.
Developing knowledge and understanding of auto claims contracts as
well as application of case law and state laws and regulations.
Demonstrated negotiation, investigation, communication, and
conflict resolution skills.
Proficient in prioritizing and multi-tasking, including navigating
through multiple business applications.
What sets you apart:
US military experience through military service or a military
spouse/domestic partner
Active Adjuster's license
Bachelor's degree
1-2 years recent multi-vehicle claims liability experience
Guidewire Claims Center experience
Contract Interpretation: Liability & Physical Damage Coverage (Part
A & D)
Dispute resolution experience: Liability Investigation/Comparative
Negligence, Unrelated Prior Vehicle Damages
Arbitration/Subrogation knowledge
The above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market data of the position. The actual salary for this role may
vary by location. The salary range for this position is:
$50,250-83,580.
Employees may be eligible for pay incentives based on overall
corporate and individual performance and at the discretion of the
USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
For more details on our outstanding benefits, please visit our
benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
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Keywords: USAA, Pueblo , Experienced Auto Adjuster (Non-Injury) CO, Other , Colorado Springs, Colorado
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