Entry Level Auto Claims Adjuster
Company: USAA
Location: Colorado Springs
Posted on: May 4, 2024
Job Description:
Why USAA?Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Associate Auto Claims Representative role may be a new career
for you. There's a lot to learn, but the pathway is mapped out and
USAA is willing to invest in you! Our comprehensive, fully paid
four-month training program includes all training materials,
licensing costs, class discussions, hands-on training, e-learning
modules, and the instructor led guidance will help you to support
our members independently.
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work from home 2 days a week. The days from
home will be determined by your manager. Relocation assistance is
not available for this position.
Training will be held in-office for the first 8 weeks and
attendance is 100% mandatory. Training will be Monday - Friday 8 am
- 4:30 pm and the working shift after completing training will most
likely be Monday - Friday 10 am - 6:30 pm.The OpportunityWe are
currently seeking dedicated professionals to work in our Colorado
Springs, CO office for future auto claims customer service
opportunities in 2024. Work schedules will vary and may include
some weekends. We have new training classes starting every month.
Military veterans and spouses are highly encouraged to apply. As a
Customer Service Auto Claims representative your work will focus on
adjusting non-injury auto claims. You'll work under supervision to
investigate, evaluate, negotiate, and adjust low complexity auto
insurance claims presented by or against our members. This will
include the end-to-end claims process and settling claims in
compliance with state laws and regulations. In this role, you will
make a difference to our members as you deliver best in class
customer service through setting appropriate expectations,
proactively communicating and providing advice to deliver
appropriate solutions to the member.What you'll do:
- Acquire and apply basic knowledge of auto coverages. auto
physical damage, and liability, in order to evaluate and settle
high volume and low complexity auto claims such as; simple
comprehensive and collision (i.e., single vehicle, parked and
unoccupied, clear liability), glass, roadside, and rental vehicle
coverages for repairable vehicles.
- Resolve claims through proactive problem solving and decision
making, within authority guidelines and under direct supervision,
while overcoming obstacles, and effectively prioritizing the
workload.
- Clearly document thought process including damage evaluation,
investigation, negotiation, and settlement decisions.
- Collaborate and set expectations with external and internal
business partners to facilitate claims resolution.
- Support members, business partners, and claimants, through use
of varying communication channels to include utilization of digital
tools to drive timely and effective resolutions through exceptional
service.
- Acquire and apply a foundational knowledge of Property and
Claims (P&C) insurance industry products, and services, to
include P&C insurance policy contracts, coverages and internal
claims handling process and procedures.
- Support workload surges and catastrophe (CAT) response
operations as needed which may include potential weekends, and/or
holiday work outside normal work hours.
- May be assigned CAT deployment travel with minimal notice
during designated CATs.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or equivalent experience or GED
- Ability to provide exceptional customer service for our members
by communicating clearly and professionally using multiple
communication channels to process information related to auto
claims
- Ability to prioritize and multi-task while navigating through
multiple business applications
- Successfully acquire an insurance adjuster license and
applicable state registrations within 90 days of hireWhat sets you
apart:
- US military experience through military service or a military
spouse/domestic partner
- Bachelor's degreeThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The hiring range for this position
is: $49,300 to $51,300.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.Applications for this position are accepted on an ongoing
basis, this posting will remain open until the position is filled.
Thus, interested candidates are encouraged to apply the same day
they view this posting. -USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Pueblo , Entry Level Auto Claims Adjuster, Other , Colorado Springs, Colorado
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