Service Desk Specialist Level 2 With TS/SCI, Day Shift
Company: Information Management Group
Location: Colorado Springs
Posted on: April 17, 2024
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Job Description:
Service Desk Specialist Level 2 with TS/SCI, Day Shift Job
Locations
US-CO-Colorado Springs
Job ID 2023-5559
of Openings
1
Category Technical Services & Operations Opportunity
Position Description: Resolves technical problems and answers
queries by telephone or self-service ticket in support of internal
and/or outside customer computer hardware, software, network,
system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing
historical database records. May route calls to product line
specialists, application, or system support specialists. Maintains
and updates records and tracking databases. Alerts management to
recurring problems and patterns of problems. Essential Job
Functions: Provides first contact and incident resolution to
customers with H/W, S/W and application problems includes both
customer telephone support as well as electronically submitted
requests Provides polite and customer friendly service support for
problem resolution Attempts to resolve as many incidents as
possible during the first contact, or at Tier 1. Efficiently
escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools
Possesses current working knowledge of computers, printers,
laptops, and common windows applications Works through various
types of Tier II issues with telephone assist Provides answers to
Frequently Asked Questions or solutions to common problems as part
of a customer self-help capability
Qualifications
Shifts Available: Days: 6:00 am - 2:00 pm Clearance Required:
TS/SCI prior to consideration Baseline Certification: Security+ or
other technical certification to meet 8570 IAT II compliance
required Education/Experience: High School Diploma + 3 years of
relevant experience, Associate's Degree + 1 years of relevant
experience, or Bachelor's Degree or higher + 0 years of experience.
Must have prior Help Desk Hourly rate: $27-37.
About IMG
Founded in 1987, IMG is a leading small business that exemplifies
competence, integrity and follow-through. We consistently provide
customer focused professional services, which ensures our company
is recognized for continually exceeding expectations. We believe
that at the core of our success stand our people. Our people have
provided professional services in the Information Technology field
for our customers with a commitment to customer satisfaction for
nearly 35 years.
Information Management Group, Inc. provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training. Information
Management Group is an EOE. All qualified applicants will receive
consideration for employment without regard to
Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Orientation/National Origin .
Keywords: Information Management Group, Pueblo , Service Desk Specialist Level 2 With TS/SCI, Day Shift, Other , Colorado Springs, Colorado
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