Customer Service Representative 4
6 days agoPost Date
Apply for JobShare this JobSign Up for Job Alerts
CTG is seeking to fill aCustomer Service Representative 4opening
for our client.
Location: Ashburn, VA (Remote to start. Must be able to commute
to office when WFH is lifted.)
Duration: 12 months, with potential for extension
Candidate will support Microwave Services and will be a part of
the Frequency Protection Service Department. Candidate will be
contact customers on a monthly cadence to check if they want to
renew services which will be updated on internal database and
Nice to Have/Key skillsets:
* SAP experience will be highly preferred, but team will be
willing to train.
* Proficient in Microsoft office.
* Telecommunication Industry experience.
* Must be highly organized and detailed oriented.
* Must be able to handle and process about 80 - 400 orders per
month, depending business need.
* Responsible for proactively working with the customers and
field sales account managers to support pre-sales activities,
including full lifecycle customer support.
* Responsible for working across the business units.
* Maintains liaison relationship between assigned customer(s)
and internal contacts.
* Provides proactive support ensuring highest level of customer
satisfaction is achieved.
* Encourages customers to participate in the business
satisfaction surveys, monitors ongoing quality concerns and
encourages pro-active feedback from customers to prevent
unnecessary customer escalations.
* High school diploma or GED required.
* 8-10 years customer service related experience required.
Excellent verbal and written English communication skills and
the ability to interact professionally with a diverse group is
CTG does not accept unsolicited resumes from headhunters,
recruitment agencies, or fee based recruitment services for this
To be considered, please apply directly to this requisition
using the link provided. For additional information, please
contactLaura Dominguezat 888-284-6551 ext. 2114 or email
firstname.lastname@example.org. Kindly forward to any other interested
CTGs Benefits Plan allows you to select insurance coverage that
best suits your lifestyle, and take part in our savings programs
and educational plans. We offer Flexible Spending Accounts, a
401(k) Retirement Plan, and an Employee Stock Purchase plan. Our
educational plan comprises access to more than 2,000 web-based
technical, professional and business development courses.
CTG is a leading provider of digital transformation solutions
and services that accelerate clients' project momentum and
achievement of their desired IT and business outcomes. Our vision
is to be an indispensable partner to our clients and the preferred
career destination for digital and technology experts. CTG has
operations in North America, South America, Western Europe, and
India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG,
the values we hold, and the actions we take. In other words, our
people are the culture. It's a living, breathing thing that is
renewed every day through the ways we engage with each other, our
clients, and our communities. Part of our mission is to cultivate a
workplace that attracts and develops the best people, reflected by
our recognition as a Great Place to Work-certified company across
many of our global operations.
CTG will consider for employment all qualified applicants
including those with criminal histories in a manner consistent with
the requirements of all applicable local, state, and federal
CTG is an Equal Opportunity and Affirmative Action Employer. CTG
will assure equal opportunity and consideration to all applicants
and employees in recruitment, selection, placement, training,
benefits, compensation, promotion, transfer, and release of
individuals without regard to race, creed, religion, color,
national origin, sex, sexual orientation, gender identity and
gender expression, age, disability, marital or veteran status,
citizenship status, or any other discriminatory factors as required
by law. Our Affirmative Action program serves to promote
occupational equality and diversity through good faith efforts. CTG
is fully committed to promoting employment opportunities for
members of protected classes.
* Job Function: Administrative Assistant
* Education Level: High School Diploma/GED (11 years)
* Work Remote: Yes
* Travel: No