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Customer Service

Company: General Dynamics Information Technology
Location: Pueblo
Posted on: June 8, 2021

Job Description:

**Type of Requisition:** Regular

**Clearance Level Must Be Able to Obtain:** None

**Public Trust/Other Required:** None

**Job Family:** Customer Service

GDIT has an exciting opportunity for a Call Center Representative to support the V-SAFE Program. V-Safe is a voluntary adverse event tracking system for individuals who receive the Covid-19 vaccine. The team will contact individuals and help them complete the VAERS adverse event reporting form. This team covers the hours of 8 am - 8 pm EST Monday through Friday. Employees work a regular 8-hour shift with flexibility to adjust hours for team coverage or time off as needed. Some weekends may also be required as needed for surge coverage (estimated 1 weekend a month, as necessary).

Established in 1990, the **V** accine **A** dverse **E** vent **R** eporting **S** ystem (VAERS) is a national early warning system to detect possible safety problems in U.S.-licensed vaccines. VAERS is co-managed by the Centers for Disease Control and Prevention (CDC) and the U.S. Food and Drug Administration (FDA). VAERS accepts and analyzes reports of adverse events (possible side effects) after a person has received a vaccination. Anyone can report an adverse event to VAERS.

VAERS is a passive reporting system, meaning it relies on individuals to send in reports of their experiences to CDC and FDA. VAERS is not designed to determine if a vaccine caused a health problem, but is especially useful for detecting unusual or unexpected patterns of adverse event reporting that might indicate a possible safety problem with a vaccine. This way, VAERS can provide CDC and FDA with valuable information that additional work and evaluation is necessary to further assess a possible safety concern.

The current openings are for full time (40 hours/week) employment with GDIT, estimated up to 12 months duration with possible extension.

**RESPONSIBILITIES**

+ Contact individuals using a structure script

+ Complete VAERS report form onver the phone with individual

+ Follow-up on voice mail messages left and receive incoming call-backs

+ Document status of activities on the system received for accuracy and completeness

+ Accurately complete tracking information using system interface

+ Complete tasks per designated deadlines

+ Available to work afternoon-night hours

**ATTRIBUTES FOR SUCCESS**

+ Excellent communication and organizational skills

+ Strong multitasking abilities

+ Detailed oriented

+ Ability to work independently and as part of a team

+ Ability to adhere to deadlines

**QUALIFICATIONS**

**Required:**

+ High School Diploma required

+ 2+ years of demonstrated customer service experience required

+ Experience using computer technology - Proficient in Microsoft Word & experience with Excel

+ Ability to work from a quiet environment with a strong internet connection is required

+ Availability to work any 8-hour shift from 8 am - 8pm EST Monday - Friday

**Preferred:**

+ Associates degree and/or some college coursework completed

+ Contact Center experience

+ Ability to speak, read, and write Spanish and English fluently

+ Previous experience working from home is strongly preferred

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

The likely hourly rate for this position is between $10.27 - $17.05, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Keywords: General Dynamics Information Technology, Pueblo , Customer Service, Other , Pueblo, Colorado

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