Customer Service Advisor
Company: USAA
Location: Colorado Springs
Posted on: May 3, 2024
Job Description:
Why USAA? Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do
it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you.
There's a lot to learn, but the journey is mapped out and USAA is
willing to invest in you! Our comprehensive, fully paid six-month
training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently.
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work off-site 2 days a week. The actual
onsite days are settled between each employee and their
manager.
Colorado Springs candidates must successfully prepare for and pass
the Property & Casualty (P&C) state licensing exam before their
hire date. USAA provides all study materials for the licensing prep
course and the state license exam fees for up to three
attempts.
For new hires starting we are offering a signing bonus of $2,000.
Bonuses will be paid in two equal installments of $1,000 after 45
days of employment and after one year of employment. The
Opportunity We are currently seeking dedicated customer service
professionals to work at our Colorado Springs campus. Work
schedules will vary and may include some weekends. We have new
training classes starting every month. Military veterans and
spouses are highly encouraged to apply.Our Insurance Customer
Service Representatives work within defined guidelines and
framework, to provide customer service, sales, and retention
activities for one or more of USAA's Property & Casualty personal
line products. Representatives interact with our members across
multiple contact channels (i.e. inbound phone calls, email, chat,
social media, etc.) to provide adequate coverage and advice to help
ensure members' financial security.What you'll do:
- Facilitate the member experience by answering phone calls,
emails, and other requests from members.
- Apply developing knowledge of personal lines insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Responsible for the respective
trailing documents for all states.
- Identify, evaluate and understand member needs and consistently
provide complete and accurate advice and solutions, including
product and service information. Provide detailed issue diagnosis
while minimizing transfers and call backs.
- Use available tools and resources to support members with some
assistance.
- Effectively operate in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels.
- Maintain required Property & Casualty licenses and state
registrations.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or GED equivalent
- Ability to provide exceptional customer service for our members
by communicating clearly and professionally by phone, and email to
process information related to insurance products
- Successfully acquire Property & Casualty license before date of
hire and successfully complete state registrations within 90 days
of hireWhat sets you apart:
- 1 year of customer contact experience in a needs-based sales
environment
- US military experience through military service or a military
spouse/domestic partner
- Prior experience in a fast-paced contact center environmentThe
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.What we offer:Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market data of the
position. The hiring range for this position is: $46,400 -
$48,900.Employees may be eligible for pay incentives based on
overall corporate and individual performance and at the discretion
of the USAA Board of Directors.Benefits: At USAA our employees
enjoy best-in-class benefits to support their physical, financial,
and emotional wellness. These benefits include comprehensive
medical, dental and vision plans, 401(k), pension, life insurance,
parental benefits, adoption assistance, paid time off program with
paid holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.For more
details on our outstanding benefits, please visit our benefits page
on Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis,
this posting will remain open until the position is filled. Thus,
interested candidates are encouraged to apply the same day they
view this posting. USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Pueblo , Customer Service Advisor, Hospitality & Tourism , Colorado Springs, Colorado
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