Customer Service Representative (CSR)
Company: San Luis Valley Behavioral Health
Posted on: January 19, 2023
SLV Behavioral Health is a regional leader in Behavioral Health
Services. We are community based and work with many agencies
throughout the San Luis Valley. We are a non-profit agency with
purpose - dedicated to hope, healing and recovery.When you join
SLVBHG, you join a culture of purpose and belonging - where you are
an important part of an ever-changing industry. At SLVBHG, your
identity is embraced, and the work you do matters. Your work will
have a direct impact on the providers of our agency and the people
we serve. If you want to be part of the behavioral health industry
and have an impact on our San Luis Valley communities, this is the
place for you!We offer a generous benefits package for all
employees working 30 hours or more. Including: - Medical Coverage
through Cigna - Dental coverage through Ameritas with a buy-up
option - Vision Coverage through VSP with a buy-up option -
Flexible Spending Account and Dependent Care FSA through Rocky
Mountain Reserve - Life Insurance, AD&D and short-term and
long-term Disability insurance through Mutual of Omaha. There is
also an option to buy-up to increase your coverage. - 401K with
matching funds of 5% starting at 6 months employment. Vested from
day one - Aflac accident and hospital benefits as an option - Pet
Insurance through Nationwide as an option - EAP through Mines and
Associated - Identity Theft Protection through IDX - 11 paid
holidays a year for full-time employees - 2 personal days
Position Overview - Customer Service RepresentativePerforms general
secretarial and receptionist functions in support of client,
clinical and administrative staff in the Behavioral Health Program.
Essential Job Functions - CSR
- Greet persons entering the building and receive in-coming phone
calls in a courteous, professional manner. Provide appropriate
information and/or directions to meet client needs.
- Greets clients, checks demographic data on the client,
distributes necessary paperwork, and schedules appointments.
Notifies provider that client is ready for appointment.
- Data entry for new and previous clients. Registers clients
before they see the provider.
- Verify Medicaid in the Web Portal, call Insurance companies and
get the clients benefits and authorizations to be seen. Receives
proof of income from all clients, enters the financial eligibility,
determines the sliding fee co-pay, enters payors and self pay
information on client so they can be seen.
- Receives and receipts money from clients. Maintains petty cash
drawer. Accounts for funds according to Business Office
- Functions as secretarial support for clinical and
administrative staff, including data entry, filing, copying,
faxing, managing correspondence and mail distribution, maintaining
forms and paperwork, maintaining office supplies, etc.
- Covers outlying offices and main office, also covers some
- Performs vehicle checkouts as needed.
Keywords: San Luis Valley Behavioral Health, Pueblo , Customer Service Representative (CSR), Hospitality & Tourism , Alamosa, Colorado
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