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CUSTOMER SERVICE REPRESENTATIVE SALES (WFH) SIGN-ON BONUS

Company: AT&T
Location: Beulah
Posted on: August 6, 2022

Job Description:

In order to qualify for this WFH position, you must reside in one of the following states: Colorado, Iowa, Idaho, Montana, North Dakota, Nebraska, New Mexico, Nevada, Oregon, Utha, Wyoming

This position offers a $3,000.00 sign on bonus for new employees hired after January 1st, 2022 to be paid out as follows: $750 after 30 days, $750 after 60 days, $750 after 90 days and $750 after 120 days.

Answer your calling and take the lead at our company from the comfort of your home. As a member of our team, you ll redefine how our customers engage with the latest product offerings, media and entertainment. It s an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we ll count on you to deliver a best-in-class customer experience.

In this role, you ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You ll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned - this may include selling products and services, collecting past due balances, processing credit applications and/or activating services.

You will also be required to:

  • Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
  • Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services
  • Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
  • Utilize virtual communication tools to engage your manager or support team for assistance
  • Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
  • Perform basic troubleshooting for one or more products or services
  • Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer s call and provide exceptional service.
  • This is a full time position (40 working hours per week). Flexibility to work any schedule during hours of operation is essential. WFH Requirements:
    • Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
    • Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
    • Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. So, what s in it for you?

      We'll offer paid-training that you'll be required to complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. We also offer a competitive compensation package. This role starts at over $15 per hour.
      • Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
      • AT&T Internet (Fiber where available)
      • Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may apply
      • AT&T phone & AT&T wireless home phone There s no better time than now to dial into a work from home career with AT&T.

        Qualifications - External

        PREFERRED QUALIFICATIONS
        --- At least one-year customer service experience preferred.
        --- Call Center experience preferred.
        --- Advanced Typing/keyboarding skills preferred.

        SPECIAL JOB REQUIREMENTS:
        --- Specific job assignments may require day, evening, weekend or holiday hours.
        --- Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
        --- Be available, accessible and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.
        --- Occasional overtime may be required.
        --- Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.
        --- Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
        --- Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.
        --- Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
        --- Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.
        --- Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
        --- Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.). These virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company.
        --- Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.
        --- Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.
        --- Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation call and screen recordings, live webcam monitoring, chat audits, etc.) as determined by the Company.
        --- Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.
        --- Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.) as determined by the Company.
        --- Must meet Minimum workspace requirements include verified internet service with 12mb upload and 18mb download speed ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

        PHYSICAL REQUIREMENTS
        Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.

        BASIC QUALIFICATIONS

        TESTS:
        Applicants will be expected to pass any assessments or tests associated with the position.

        TRAINING
        --- Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas within the broad duties of general customer care once competency has been demonstrated).
        --- On-the-job training.

        Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you re 18 years or older, let s talk.

        AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws



Keywords: AT&T, Pueblo , CUSTOMER SERVICE REPRESENTATIVE SALES (WFH) SIGN-ON BONUS, Hospitality & Tourism , Beulah, Colorado

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