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Customer Service Agent (FT)

Company: iQor
Location: Pueblo
Posted on: November 19, 2021

Job Description:

Responsibilities:

  • Target Hire Date: November 29, 2021
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Answer inbound collection calls.
  • Discuss credit card balances with customers and take payments on accounts.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
    Requirements:
    • Shift schedules available are: Monday - Friday, 8:30am-5:00pm. All agents must work 1-2 Saturdays per month from 7:00 am-11:00 am
    • Onsite Training will be 3-4 weeks, 6:00am-2:30pm. After that time will move to work at home. We will provide equipment.
    • Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
    • At least 1 year of customer service experience preferred.
    • Must have the ability to work independently and in a team environment.
    • Ability to maintain accuracy and production standards.


      About iQor:

      iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

Keywords: iQor, Pueblo , Customer Service Agent (FT), Hospitality & Tourism , Pueblo, Colorado

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