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RN- Emergency Room- Full time Days

Company: Centura Health
Location: Pueblo
Posted on: February 16, 2020

Job Description:

Job Summary: With offices in Wellesley, MA and Farmington, CT, we are seeking an experienced and results-driven Sr. Application Support Engineer located in the Greater Boston area. This person will be responsible for providing support to Diameter Health customers and internal Implementation/Technical Sales staff. As an initial point of contact for support, this position plays a key role in ensuring timely response and quality support to customer inquiries. The position provides a critical interface with customers by answering user questions and resolving first and second-level technical issues or triaging more complex issues through proper escalation channels. This is a highly visible position due to the direct daily contact with Diameter Health customers and internal stakeholders/management. The role will provide support via phone, e-mail, and our customer management platform and must ensure prompt, courteous and professional service to our customers through effective communication, timely follow-up, technical expertise and adherence to department policies and standards. In addition, this role will play a vital part in the building out of professional services offerings such as proactive monitoring and customized data extraction routines.Essential Functions:Facilitate resolving customer product and technical inquiries and provide first/second level supportProvide a high availability and rapid response to all customer issues/escalationsAssist managing implementation, upgrades and environment support for hosted customersCreate accurate and complete documentation on all customer interactions and problem diagnosticsAs needed, escalate issues appropriately, rapidly, and with necessary supporting documentationEducate customers as necessary to enable them to support themselves or resolve their issuesCollaborate with colleagues to ensure Diameter Health can meet or exceed SLAsWork closely with DevOps to steer solution upgrade and maintenance towards automation where appropriateCommunicate clearly at an appropriate level to provide a professional and knowledgeable experience for customersServe as a technical lead in the execution of the organization's proactive monitoring strategyIdeal Experience:Cloud solutions (AWS, Azure, GCP)Strong knowledge of Linux server operating systems (Ubuntu, Red Hat) and Windows Server 2012-2019Experience troubleshooting web applicationsFamiliarity with programming conceptsFamiliar with enterprise database software (SQL, MongoDB)A self-starter who can work independently, prioritize and trouble-shoot new issuesAbility to maintain calm, professional demeanor while balancing multiple prioritiesCompetent in use of Microsoft Office applications (Word, Excel, etc.)Fluent in the English languageExcellent verbal and written communication skillsStrong organizational skillsExperience programming in any language a plusExperience with Docker/Kubernetes experience a plusFamiliarity with medical terminology (C-CDA, HL7) a plusBasic Qualifications:Associate Degree (Electronics or Computer Science concentration preferred)5+ years of work experience in a technical support role with direct customer contactExperience in using remote support methodsPreferred Qualifications:Bachelor's degree10+ years of work experience in a technical support role with direct customer contactMongoDB experiencePrevious experience using CRM or other customer/system logging applicationsJob Location: Wellesley, MASDL2017

Keywords: Centura Health, Pueblo , RN- Emergency Room- Full time Days, Healthcare , Pueblo, Colorado

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