Director, Claims Operations - Property
Company: USAA
Location: Colorado Springs
Posted on: May 4, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityThis posting is for multiple
opportunities within the Property Claims organization.As a
dedicated Director, Claims Operations, you will lead and be
accountable for property, and other claims operations member
service teams who are responsible for delivering business results.
Responsible for leading execution change management, claims
strategies, leader development and technology adoption. Drive
execution of operational risk management, regulatory compliance
training, policies and procedures across multiple teams.We offer a
flexible work environment that requires an individual to be in the
office 4 days per week. This position can be based in one of the
following locations: San Antonio, TX, Phoenix, AZ, Colorado
Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is
not available for this position.What you'll do:
- Select, develop, lead and hold managers accountable for serving
members and providing appropriate solutions in auto, property and
other claims operations through their teams.
- Consistently coach managers on leading their teams on claims
handling, inspecting and reviewing quality of claims and responding
to issues.
- Responsible for achievement of assigned goals, objectives and
scorecard deliverables.
- Plan, organize, and control the resources to deliver the
appropriate claims service.
- Accountable for ensuring compliance with regulations, policies,
procedures, and the fair claims settlement practices act.
- Provide guidance on technical matters, monitor claims reserves
and extend settlement authority.
- Responsible for service, loss control, and loss adjustment
expense.
- Identify trends and develop action plans as appropriate.
- Understand, research, and work to influence the financial
impact for their respective business area.
- Encourage a high performance team that works to deliver
exceptional experiences to the members and achieve outstanding
results.
- Build conditions for success removes obstacles, leads and
champions change.
- Ensure risks associated with business activities are
efficiently identified, measured, supervised, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 8 years of progressive customer service, operational, military
or leadership experience to include a minimum 6 years of P&C
experience with 4 of those years in claims required with
demonstrated proficiency.
- 3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration,
building business solutions, and/or claims accountabilities.
- Experience using, interpreting, solutioning and leading with
data.What sets you apart:
- 4 years Property Claims Leadership experience
- Demonstrated experience working in more than one property
claims area (field, in office, teams over varying complexity,
etc.)
- Experience leading a team of 100 or more
- Demonstrated ability to perform critical review of property
estimates
- Demonstrated ability to analyze contractual policy provisions
in a multi-state environment to provide appropriate guidance and
settlement authority
- Demonstrated proficiency with the Xactimate estimating
platform
- Completed Bachelor's Degree
- Completed Master's Degree or Completed Insurance or Process
Engineering Designations (CPCU, SCLA, PCLA)
- Demonstrated ability to effectively lead through strategic &
organizational changes delivering intended results and
outcomes
- Demonstrated ability to inspire/motivate, develop employees,
coach effectively and promote talentThe above description reflects
the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job.What we offer:Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market data of the position. The actual salary
for this role may vary by location. The salary range for this
position is: $138,230- $264,200Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Pueblo , Director, Claims Operations - Property, Executive , Colorado Springs, Colorado
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