CO- Assistant Manager
Company: AEG Vision
Location: Pueblo
Posted on: April 4, 2021
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Job Description:
Assistant Managers supports the Practice Managers in overseeing
all day-to-day store operations. They supervise all practice
employees, ensuring AEG policies and procedures are followed,
standards are enforced, and all patients' needs are met. An
Assistant Manager works on the sales floor and assists the
Opticians with sales and troubleshooting, and helps resolve
customer service issues. Duties & Responsibilities
* Resolves customer service issues/complaints regarding products
and/or services; issues refund to patients; Signs off on spectacle
remakes.
* Monitors patient flow (appointments and walk-ins), ensuring
on-time practice performance. Helps move patients though without
disruptions, communicates with the Technicians regarding schedule,
and checks in on patients in the lobby.
* Monitors associates break times, ensuring everyone receives
breaks as required by law and company policy.
* Participates in interviewing and selection of new practice
employees.
* Participates in employee disciplinary actions if necessary.
* Documents any employee relations issues, escalates to Practice
Manager or HR as appropriate.
* Resolves conflict between associates, escalates to Practice
Manager or HR as appropriate.
* Together with Practice Manager, organized and leads staff
meetings.
* Provides ongoing feedback to employees.
* Facilitates training for new team members.
* Demonstrates cost awareness and makes suggestions on improving
store's efficiency.
* Monitors associates opening and closing duties, ensuring store is
clean, organized, and well-stocked.
* Once a year, or as necessary, participates in store
inventory.
* Other duties as assigned by the Practice Manager.
Keywords: AEG Vision, Pueblo , CO- Assistant Manager, Executive , Pueblo, Colorado
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