Customer Service Representative
Company: Msccn
Location: Colorado Springs
Posted on: April 1, 2026
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Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization
works with partner companies to source qualified talent for their
open roles. The following position is available to Veterans,
Transitioning Military, National Guard and Reserve Members,
Military Spouses, Wounded Warriors, and their Caregivers . If you
have the required skill set, education requirements, and
experience, please click the submit button and follow the next
steps. In this position We are looking for collection
representatives who will be responsible for taking inbound and
making outbound customer phone calls to Ford Credit customers,
dealers, insurance companies, or other third parties while
maintaining high levels of customer satisfaction in a call center
environment. Representatives will navigate multiple systems to
resolve many and varied phone calls related to vehicle financing or
leasing. The primary focus of a Customer Service Representative is
to build customer relationships and brand advocates by servicing
customers with honesty, expertise, and care. Responsibilities What
you'll do Provide account support to identify solutions for
customers with payment delinquencies. Perform skip-tracing and
collection duties to determine customer contact information and
make account payments current. Navigate through a variety of system
applications while speaking with customers directly. Display strong
communication, analytical, and problem-solving skills to find
solutions to bring accounts current. Always remain empathetic and
emotionally resilient when determining the best solution for the
customer and Ford Credit. Always maintain a professional demeanor
(i.e., attendance, promptness, focus upon job and tasks, always
working and contributing) Show team spirit by respecting the needs
of others, offering to help, and having flexibility by joining in
team efforts to work during our busiest times (near the holidays,
etc.). Welcome positive coaching and learning opportunities to
improve your skills. Qualifications You'll have High School
Diploma/GED. Strong analytical, communication and organizational
skills (oral and written). Sales, negotiation and interpersonal
skills to work successfully in a large group and get commitments
from customers. Strong time management and follow-up skills.
Experience in automotive finance industries. Proficiency PC and
typing skills, i.e. Excel and Word Initiative and ability to
multi-task and problem-solve, independent and logical thinking to
make fact-based decisions. Integrity, dependability,
self-motivation, and drive to learn and improve. Must be
comfortable with technology and leaning into change, as ongoing
technology and process improvements are planned. Able to work a
40-hour work week plus overtime. Must be available to work a
flexible schedule Monday-Friday which will include some evenings,
holidays, and Saturdays. Shift Schedule: Monday – Thursday: 8-hour
shift, ranging from 7a.m - 9pm MST Friday: 8-hour shift, ranging
from 7am - 6pm MST Saturday: 4-hour shift, ranging from 7am – 1pm
MST Even better, you may have 2 years of Collections experience You
may not check every box, or your experience may look a little
different from what we've outlined, but if you think you can bring
value to Ford Motor Company, we encourage you to apply!
Keywords: Msccn, Pueblo , Customer Service Representative, Customer Service & Call Center , Colorado Springs, Colorado
