ED, Life Services
Company: USAA
Location: Colorado Springs
Posted on: April 28, 2024
Job Description:
Why USAA?At USAA, we have an important mission: facilitating the
financial security of millions of U.S. military members and their
families. Not all of our employees served in our nation's military,
but we all share in the mission to give back to those who did.
We're working as one to build a great experience and make a real
impact for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityResponsible for the execution of
USAA Life/Health/Retirement Income direct distribution model,
inclusive of acquisition, deepening and retention capabilities,
across both the digital and human channels. Coordinate with
stakeholders to effectively and efficiently enhance USAA's
reputation as a trusted provider of exceptional service while
becoming the leading digital provider. Leads and manages across
dispersed regional locations to meet production, service level,
member satisfaction, Net Promoter Score, sales, compliance, and
quality objectives.What you'll do:
- Executes the member, market and financial plans for the Life,
Health or Retirement Income channels.
- Ensures teammates feel empowered to compliantly serve our
members, confidently speak up to share their concerns, and
professionally develop themselves to ensure USAA remains among the
best places in the world to work.
- Accountable for exceptional levels of member satisfaction and
net promoter scores within the distribution channel, while
supporting enterprise net promoter and member satisfaction
scores.
- Executes change and communication of CoSA and Enterprise
initiatives, programs and policies.
- Builds and oversees a team through recruiting, developing,
retaining, coaching, guiding, performance management and managerial
activities.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 10 or more years of progressive related experience managing
major initiatives and delivering results within a complex matrix
environment in financial services required.
- 4 or more years of people leadership experience in building,
managing and/or developing high-performing teams.
- Experience collaborating with key resources and stakeholders,
influencing decisions and managing work to achieve strategic
goals.
- Executive level business acumen in the areas of business
operations, industry practices and emerging trends.
- Ability to obtain FINRA license Series 7, 66 (or 63 and 65),
24, 51 (or 53), if supporting retirement income.
- May be required to have the ability to obtain Life/Health
license within 90 days of job entry.What sets you apart:
- US military experience through military service or a military
spouse/domestic partner [optional]
- Experience in the Servicing of Life, Health, and Annuity
products.
- Experience in leading multi-site contact center.
- Experience driving prioritization of process enhancement and
technology needs to optimize operations; enhancing the employee and
member experience.What we offer:Compensation:USAA has an effective
process for assessing market data and establishing ranges to ensure
we remain competitive. You are paid within the salary range based
on your experience and market position. The salary range for this
position is: $142,500.00-256,500.00.Employees may be eligible for
pay incentives based on overall corporate and individual
performance or at the discretion of the USAA Board of
Directors.Long Term Incentive Plan: Cash payment for Executive
level roles only, representing a cash payment which is both time
and performance based.Benefits:At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.For more
details on our outstanding benefits, please visit our benefits page
on USAAjobs.com.Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. -USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Pueblo , ED, Life Services, Other , Colorado Springs, Colorado
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