Director, Claims Operations - Auto Physical Damage
Company: USAA
Location: Colorado Springs
Posted on: April 18, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other.
Come be a part of what makes us so special!The OpportunityWe are
seeking a dedicated Director Claims Operations - Auto Physical
Damage. This position can be based in our San Antonio, TX; Plano,
TX; Colorado Springs, CO; Phoenix, AZ; Chesapeake, VA; Charlotte,
NC or Tampa, FL offices. - Relocation assistance is not available
for this position.What you'll do:Manages and is accountable for
auto claims operations member service teams who are responsible for
delivering business results. Responsible for leading execution
change management, claims strategies, leader development and
technology adoption. Drives execution of operational risk
management, regulatory compliance training, policies and procedures
across multiple teams.
- Selects, develops, leads and holds managers accountable for
serving members and providing appropriate solutions in auto claims
operations through their teams.
- Consistently coaches managers on leading their teams on claims
handling, inspecting and reviewing quality of claims and responding
to escalations.
- Responsible for achievement of assigned goals, objectives and
scorecard deliverables.
- Plans, organizes, and controls the resources to deliver the
appropriate claims service.
- Accountable for ensuring compliance with regulations, policies,
procedures, and the fair claims settlement practices act.
- Provides guidance on technical matters, monitors claims
reserves and extends settlement authority.
- Responsible for service, loss control, and loss adjustment
expense.
- Identifies trends and develops action plans as
appropriate.
- Understands, researches, and works to influence the financial
impact for their respective business area.
- Inspires a high-performance team that works to deliver
exceptional experiences to the members and achieve exceptional
results.
- Creates conditions for success, removes obstacles, leads and
champions change.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree (12 years of experience in lieu of a
degree).
- 8 years of progressive customer service, operational, military
or leadership experience to include a minimum 6 years of P&C
experience with 4 of those years in claims required with
demonstrated proficiency.
- 3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration,
building business solutions, and/or claims accountabilities.
- Experience using, interpreting, solutioning and leading with
data.What sets you apart:
- Demonstrated ability to effectively lead through strategic and
organizational changes delivering intended results and
outcomes.
- 15 or more years of experience leading Auto Physical Damage
claims operations.
- Advanced technical knowledge of Auto Physical Damage estimating
and current repair processes.
- Experience successfully leading claims operations in multiple
geographies.
- Strong analytical skills to assess complex claim situations,
make informed decisions and implement effective solutions.
- Currently holds an ICAR Pro Level III designation.
- Bachelor's degree.The above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $138,230-$264,200.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Pueblo , Director, Claims Operations - Auto Physical Damage, Executive , Colorado Springs, Colorado
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