Manager, Claims Operations - New Business Venture & Innovation
Company: USAA
Location: Colorado Springs
Posted on: April 18, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityThe OpportunityAs a dedicated
Manager of Claims Operations you will manage a non-injury team on
the New Business Venture and Innovation (NBV&I) team.This is a
leadership position on the Noblr, Pay as you drive (PAYD) Claims
team. This is a unique opportunity to hire an experienced claims
professional to join the NBV&I team. The selected hire(s) will
be working within Noblr/PAYD guidelines and framework, responsible
for leading non-injury auto claims, including ATF & TL. In tandem,
there will be potential opportunities to be part of the operational
planning to determine process workflow(s) and claims handling
procedures. We are specifically looking for employees that want to
be part of building something new, are self-sufficient in problem
solving, and enjoy operating in the gray while helping build and
frame out the future of auto.Manages and is accountable for auto,
property, and other claims operations member service employees who
are responsible for serving our members, and providing appropriate
solutions as they investigate, evaluate and negotiate the claim.
Develops engaged employees through regular coaching and feedback to
deliver business results. Manages process improvements, provides
feedback on the process and leads organizational process changes.
Drives execution of operational risk management, regulatory
compliance training, policies and, procedures.We offer a flexible
work environment that requires an individual to be in the office 4
days per week. This position can be based in one of the following
locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado
Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation
assistance is not available for this position.What you'll do:
- Inspects and reviews quality of claim files and provide
feedback to employees as appropriate.
- Responsible for ongoing coaching and driving awareness so
employees understand how their work and contributions support the
overall claims and Enterprise strategies.
- Proactively finds opportunities to improve operational
effectiveness, member experiences and processes providing feedback
to internal partners
- Creates conditions for success removes obstacles, leads and
champions change.
- Achieves optimal productivity through handling workload
volumes, staffing, training needs, and identifying and implementing
appropriate solutions.
- Responsible for ongoing monitoring of work to ensure consistent
execution of processes and adherence to guidelines and
frameworks.
- Handles issues and makes appropriate decisions based on the
policy.
- Facilitates and guides employees through skill identification
and developing for career progression Supports projects by serving
as a subject matter authority.
- Hires, develops, and coaches claims employees for results
delivery.
- Consistently mentors employees on claims handling and finds
opportunities to improve overall process and engagement
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 6 years of progressive customer service, operational, military
or leadership experience to include a minimum of 2 years of claims
handling experience required with shown strength.
- 2 years of direct team lead, supervisory or management
experience.
- Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service and/or
claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster
license within 6 months time in role.What sets you apart:
- Recent claims leadership experience as a claims
supervisor/leader
- Experience coaching and mentoring newer claims employees
- Master's Degree and/or CPCU or similar claims designation
- Experience leading large scale products, projects or
initiatives
- Experience handling and/or leading complex auto non-injury
scenarios, including but not limited to: ATF & TL claims, Contract
Interpretation: Liability, Physical Damage Coverage and
Uninsured/Underinsured Motorists Property Damage, Dispute
resolution experience: Liability Investigation/Comparative
Negligence, Unrelated Prior Vehicle Damages, Total Loss
Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive
Driver, Exceeding Coverage LimitsThe above description reflects the
details considered necessary to describe the principal functions of
the job and should not be construed as a detailed description of
all the work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $99,160 - $189,530.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Pueblo , Manager, Claims Operations - New Business Venture & Innovation, Executive , Colorado Springs, Colorado
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